This privacy policy applies to all users of the live khela website and app. By using the platform, you are considered to have accepted this policy.
Introduction
Live khela takes the privacy of its users seriously. We believe your data represents your trust — and protecting that trust is our responsibility.
This privacy policy explains what information live khela collects, why it is collected, how it is stored, and whether it is shared with anyone. This page is written in plain language with Bangladesh users in mind.
Please take a moment to read this privacy policy before using any live khela service. If anything is unclear, our support team is always ready to help.
Why We're Safe — At a Glance
SSL Encryption
All data transmissions on live khela are protected by SSL encryption. No outside party can view or intercept your information.
No Sale of Data
Your personal data is never sold to third parties. live khela's privacy policy strictly prohibits this.
You're in Control
You can view, correct, or request deletion of your data at any time. Full control stays with you.
Secure Storage
All data is stored on encrypted servers. Our security team monitors access around the clock — no unauthorized party can gain entry.
Transparent Policy
Live khela has no hidden terms. Everything collected — and why — is clearly stated on this page.
Marketing Opt-Out
You can opt out of promotional emails or SMS at any time. We do not send spam without your consent.
What Information We Collect
Live khela only collects information that is strictly necessary to provide its services. Collecting data beyond that goes against our policy.
Data Collected Directly from You
- Full name and date of birth (for age verification)
- Mobile Number & Email Address
- Address & Nationality
- National ID or passport details (as part of the KYC process)
- Payment details (such as mobile banking numbers)
- Username and password provided at account registration (stored in encrypted form)
Automatically Collected Information
- IP Address & Device Type
- Browser information and operating system
- Time spent on site and pages visited
- Login time, location data (approximate)
- Betting & Gaming History
Information Received from Third Parties
In some cases, live khela may receive limited information from verification agencies or payment providers — solely for identity verification or fraud prevention purposes.
Live khela never stores full payment card numbers or CVV codes. Payment details are processed directly by the payment gateway.
How Your Information Is Used
Live khela uses the information it collects for the following purposes:
| Purpose | Details |
|---|---|
| Account Management | For registration, login, account verification, and security purposes |
| Identity Verification (KYC) | Age verification, anti-money laundering compliance, and fulfillment of legal requirements |
| Payment Processing | To ensure deposits and withdrawals are processed correctly |
| Customer Support | Resolving issues, handling complaints, and providing support |
| Service Improvement | Analyzing user experience to improve the platform |
| Promotional Communications | Sending bonus offers and updates (where permission is granted) |
| Fraud Prevention | Detecting and preventing suspicious activity |
| Legal Obligations | Complying with requests from courts or regulatory authorities |
Who Your Information Is Shared With
Live khela never sells your personal information. However, specific data may be shared in the following limited circumstances:
Payment Providers
For deposit and withdrawal processing, only transaction-related information is shared with payment operators such as bKash, Nagad, and others.
KYC Verification Agency
Necessary information is shared with trusted third parties for identity and age verification. These parties are bound by contract to keep your data confidential.
Legal Authorities
Live khela is legally required to provide specific information in response to valid requests from Bangladeshi authorities or international regulatory bodies.
Technology Service Providers
Third-party companies contracted for server hosting, analytics, and technology services may have limited access to your data. However, they are not permitted to use it for their own purposes.
Your personal data is never shared with any advertiser or marketing agency.
Security Measures
Live khela uses industry-standard security technologies to protect your data. The key measures are outlined below:
- SSL/TLS Encryption: All data transmissions occur over encrypted channels.
- Encrypted Database: Stored data is kept in encrypted form.
- Two-Factor Authentication (2FA): Add an extra layer of security to your login.
- Firewall & Intrusion Detection: Unauthorized access is monitored around the clock.
- Regular Security Audits: Regular audits conducted by external experts.
- Staff Training: All staff are trained in data protection.
Keep in mind — no one can guarantee 100% security on the internet. That's why you should keep your password private and avoid logging in on public networks.
Cookies Policy
The live khela website and app use cookies — small text files stored in your browser that help enhance your experience.
Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring platform security | Deleted at end of session |
| Performance Cookies | Measuring site speed and performance | 30 Days |
| Functional Cookies | Remembering language preferences and settings | 1 Year |
| Analytics Cookies | User Behavior Analysis (Anonymized) | 6 Months |
You can disable cookies through your browser settings. Note that doing so may affect the functionality of certain features on the site.
Your Rights
As a live khela user, you have the following rights over your own data:
To exercise any of these rights, email our support team. live khela will respond within 30 business days.
In certain cases, legal obligations may prevent us from deleting data or restricting its processing. Where this applies, we will let you know the reason.
Data Retention Period
Live khela does not retain data beyond what is necessary. The general policy is:
- Account Information: Retained for as long as the account remains active.
- Transaction Records: A minimum of 5 years as required by law.
- KYC Documents: Retained for up to 5 years after account closure.
- Communication Logs: Customer service records are retained for up to 2 years.
- Analytics Data: Up to 2 years in anonymized form.
Once the designated retention period ends, data is securely deleted or anonymized.
Children's Privacy
Live khela is strictly prohibited for anyone under 18. We do not knowingly collect any data from minors.
If a parent or guardian believes that a minor's information has been collected by mistake, please contact our support team immediately. We will delete the data without delay.
No account is approved without age verification confirming the user is 18+. If fraudulent age verification is detected, the account will be closed immediately.
Privacy Policy Changes
Live khela may update this privacy policy when necessary. For any significant changes:
- Advance notice will be sent to your registered email.
- Notifications will be sent via the app and website.
- The "Last Updated" date at the top of this page will reflect any changes.
Continued use of live khela after any changes will be considered acceptance of the updated policy. If you object to any changes, you have the option to close your account.
Contact Us
For any privacy-related questions, complaints, or requests to exercise your rights, please contact us directly:
- Email: support@livekhela.net
- Live Chat: Click the chat icon in the bottom-right corner of the website or app.
- Response Time: Typically within 24–48 hours.
To submit a complaint regarding the Privacy Policy, please include in your email subject line "Privacy Request" Write to us and we'll get back to you promptly.
Privacy – Frequently Asked Questions
Join a Secure Platform
Your data is fully protected at live khela. Open an account today and enjoy Sports Betting and gaming in a trusted environment.